Posts Tagged ‘orange’

15 May 2008

Customer Service IS Marketing

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Blow me down with a feather, if I didn’t get a call from Orange, my mobile provider yesterday.

I was surprised because usually when I need to get hold of them it’s a nightmare.

When you call them you have to navigate up to five layers of computerised options, none of which ever seem to offer the alternative you are looking for and all of which are constructed to try and lead you to a pre-recorded message rather than a real life operator. read full post »