Posts Tagged ‘marketing’

15 May 2008

Customer Service IS Marketing

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Blow me down with a feather, if I didn’t get a call from Orange, my mobile provider yesterday.

I was surprised because usually when I need to get hold of them it’s a nightmare.

When you call them you have to navigate up to five layers of computerised options, none of which ever seem to offer the alternative you are looking for and all of which are constructed to try and lead you to a pre-recorded message rather than a real life operator. read full post »

2 Feb 2008

Last chance to get a free Matterbox

Just signed up for a free ‘Matterbox‘, an idea I heard about via Lloyd Davies on a Seesmic video post. (I wrote two posts about Seesmic yesterday: I’m already dangerously addicted and just found myself checking in whilst waiting for an airplane).

Matterbox is an imaginative joint venture between Artomatic and Royal Mail. In a world of increasingly intangible stuff, they’ve set up to champion the physical: ‘real’ things you can hold and touch. As they say at the Matterblog.

Sure, this will take time, but if digital media continue to dominate even more aspects of our lives, there’s going to be a growing demand for the need to get to grips with things. Matter is a long-term project,

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